Shipping Policy

Shipping times and additional information

The following are estimated processing and delivery times. We make every effort to fulfil orders as quickly as possible.

Please read below for important information

Free Shipping:
Most orders US domestic HI, PR and Alaska are shipped Free, No limits, please read the individual item description, for additional information. Bulkier heavier items, like gallons etc.. will be shipped UPS ground or Priority depending location at the lowest cost possible to you. All orders qualify for Free shipping except vaccines or any cold shipped product.

• We offer free shipping for orders over $39. For all orders less than $39 there is a shipping fee of $4.69
• Shipping charges for your order will be calculated and displayed at checkout.

Delivery Time= Handling time +Transit Time:

Domestic:
The following general shipping times apply based on shipping type, off days and holidays:

Handling time: handling typically same day (Business Days)

USPS Ground- Parcel post(2-5 days)
Express or Overnight 1-2 days
Priority Mail (2-3 days) Express 1-2 days.

UPS or Fedex 1-7 days depending on location.

Order cut off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)

Tracking Information:

We also provide tracking numbers for all orders. Once your order has been shipped, we will provide you with a tracking number that you can use to track the progress of your package. You will receive this tracking number via email.

We understand the importance of knowing the status of your order, and we strive to provide you with transparent and reliable tracking information. If you have any questions or need assistance with tracking your order, please don’t hesitate to contact our customer support team. We’re here to help!.

Orders Returned for a Wrong Address or Third Party Address.

Many items may be shipped free at our cost after the minimum is met. If your order is returned to us for an un-deliverable address or similar, not a fault of our own, we will be charging you a minimal fee for repacking and shipping the item(s) back to you. These costs vary, depending on item purchased, Customers that paid shipping originally will simply pay the original shipping cost.

Important: Is your responsibility to make sure, address is correct, before placing the order. An email after order was placed does not guaranteed we can correct this in time, specially weekend orders.

Sending to another address? No problem, but make sure this address was added to PayPal or authorized as a gift or third party address, all orders are automatically shipped to a verified billing address, an email advising to ship order to another address not verified will be ignored, unless a prior agreement was made.

International Buyers:

Once parcel shows acceptance with carrier the average shipping time is 5-21 business days depending on location and country, these times can vary depending on how quickly customs processes the item, generally you can expect longer times around the Holidays.

Please note that these are estimates, not guarantees. Delivery time depends on a number of variables, and there may be delays such as bad weather affecting air transport, or a package being held for inspection by Customs. Piccard Pets Supplies is not liable for any delays in international transportation or customs clearance, or product being held by customs. Please check with your country's laws prior to ordering any medication.

Shipments can be delivered directly to most addresses, except post office boxes. However, in certain remote areas, there may be an additional delivery charge or you may need to pick up your package from the closest service location of Piccard Pets Supplies shipping partner.

 

Canada shipments may also be sent UPS or Fedex standard ground. 
Insurance: All international orders over $75 are automatically insured against loss or damaged.

All these times, can varyonce it leaves US Customs, (please check tracking provided with shipping notification, is kind of difficult to pin point exact location or arrival time, 99.8% of the Parcels make it to their destinations, we ask for your patience as it's out of hands once it leaves the States.

Note: If you desire a tracking number than can be traced to your door step. order must be sent  DHL or Express Mail International, some countries may include tracking with our First class service, at no additional cost.

Customs charges:

****Important Note Please Read Carefully International buyers only***

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs may be, if any.

These charges, are normally collected by the delivering Postal master in your country when you pick the item, or is delivered to you. Do not confuse these costs for additional shipping charges.

(These are not our charges). Customs is unpredictable, we seem orders delivered with no charges then again we can't control this. We keep our prices and shipping as low as possible to help offset these costs if any.

Biologicals(Vaccines)

Are shipped Monday through Wednesday only, in a padded envelope with ice packs or a box depending size of the order, We strongly recommend, (if you are not in a one or two day area) to use our overnight or second day air service.

Its ok for vaccines to reach a cool 78 degrees during shipping one time only, and most be refrigerated immediately upon arrival, a second temperature raise will make vaccines ineffective. Vaccines are none refundable or returnable. If you are in a two day zone, you still have the overnight option. All Florida customer can choose UPS ground as this service automatically offer overnight at a minimal cost.

Any questions or concerns Please email us.

Phone: +1 305-360-3856
Email: csquestions@piccardmeds4pets.com
Address: 5521 Blanding Blvd, Jacksonville, FL 32244, United States

Thank you for your business and we look forward to serving you in the future!

PiccardMeds4pets Corp